Last Updated: 25 August 2026

Kim’s Grocer respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit kimsgrocer.co.nz, place an order, or contact us.

Kim’s Grocer operates in Carew, New Zealand, and handles personal information in accordance with applicable New Zealand privacy laws, including the Privacy Act 2020.

1. Information We Collect

Depending on how you interact with Kim’s Grocer, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase information
• Payment-related information
• Information you provide when contacting us
• Website usage and browsing information
• Any other information you voluntarily provide to us

We only collect information that is reasonably necessary for operating our business and providing our services.

2. How We Collect Your Information

We may collect personal information when you:

• Create an account on our website
• Place an order
• Subscribe to our mailing list
• Contact us by email, phone, or through our website
• Submit an enquiry or feedback
• Browse or interact with our website

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and website activity.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments
• Communicate with you about your order
• Respond to enquiries and customer service requests
• Provide information about our products and services
• Send marketing communications where you have provided consent or where otherwise permitted by law
• Improve our website, products, and services
• Prevent fraud, misuse, or unauthorised activity
• Meet our legal and regulatory obligations

We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.

4. Payment Information

When you make a purchase, payment information may be processed by our third-party payment providers.

Kim’s Grocer does not need to store your complete credit or debit card details when payment is processed through a third-party payment provider.

Payment providers may collect and process information according to their own privacy policies and terms.

5. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Payment processors
• Delivery and courier providers
• Website hosting and technology providers
• Email and marketing service providers
• IT and website service providers
• Professional advisers or service providers
• Government agencies or authorities where required by law

We do not sell your personal information to third parties.

Where we use third-party service providers, we take reasonable steps to ensure that your information is handled appropriately.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to help us operate the website, remember preferences, understand how visitors use our website, and improve our services.

We may use analytics and other website technologies provided by third parties.

You can adjust your browser settings to refuse or restrict cookies. However, disabling certain cookies may affect how some parts of our website function.

7. Marketing Communications

If you subscribe to receive marketing communications from Kim’s Grocer, we may send you information about products, promotions, special offers, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

We will continue to send essential communications relating to your orders or transactions where necessary.

8. How We Protect Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website or electronic transmission can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal or accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

10. Your Privacy Rights

Under applicable New Zealand privacy law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask questions about how your information is being used
• Withdraw consent for certain uses of your information, where applicable
• Unsubscribe from marketing communications

To make a privacy request, please contact us using the details below.

We may need to verify your identity before providing access to or making changes to your personal information.

11. Overseas Disclosure

Some of the third-party service providers we use may store or process information outside New Zealand.

Where personal information is disclosed to an overseas provider, we will take reasonable steps to ensure that the information is handled in accordance with applicable New Zealand privacy requirements.

12. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate authorisation. If you believe that a child has provided us with personal information, please contact us so we can review and take appropriate action.

13. Links to Other Websites

Our website may contain links to third-party websites or services.

Kim’s Grocer is not responsible for the privacy practices, security, or content of those third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

15. Contact Us

If you have questions about this Privacy Policy or how Kim’s Grocer handles your personal information, please contact us:

Kim’s Grocer
Carew, New Zealand
Email: martinezkimnz@gmail.com
Phone: +64 21 086 74910
Website: kimsgrocer.co.nz

We will make reasonable efforts to respond to privacy enquiries and requests promptly.