Last Updated: 25 August 2026

Welcome to Kim’s Grocer. These Terms & Conditions govern your use of our website, kimsgrocer.co.nz, and your purchase of our imported grocery products. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Kim’s Grocer

Kim’s Grocer is an online grocery business based in Carew, New Zealand, offering a selection of imported grocery items and food products.

If you have any questions about these Terms & Conditions, please contact us:

Email: martinezkimnz@gmail.com
Phone: +64 21 086 74910
Website: kimsgrocer.co.nz

2. Products and Availability

We aim to ensure that all product descriptions, images, prices, and availability displayed on our website are accurate and up to date.

However:

• Product images are for illustration purposes and packaging may vary from the images shown.
• Product availability may change without notice.
• Some imported products may have different packaging, labels, or ingredients depending on the supplier or country of origin.
• We reserve the right to limit quantities or discontinue products at any time.

If a product becomes unavailable after you place an order, we will contact you where reasonably possible and provide an appropriate solution, which may include a replacement or refund.

3. Pricing

All prices displayed on our website are in New Zealand Dollars (NZD) unless otherwise stated.

We make every effort to ensure pricing is accurate. In the event of an obvious pricing error, we reserve the right to correct the price and contact you before processing the order.

Any applicable delivery charges will be displayed during the checkout process or communicated to you before your order is completed.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted once Kim’s Grocer confirms the order and/or begins processing it.

We reserve the right to refuse or cancel an order where necessary, including where:

• A product is unavailable.
• There is an obvious pricing or listing error.
• We are unable to verify the order or payment.
• We suspect fraudulent or unauthorised activity.
• Circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order that has already been paid for, we will arrange an appropriate refund.

5. Payment

Payment must be completed using the payment methods available at checkout.

You agree that the payment information you provide is accurate and that you are authorised to use the selected payment method.

Orders may not be dispatched until payment has been successfully received and verified.

6. Delivery

We aim to process and dispatch orders within the timeframe communicated at checkout or when your order is confirmed.

Delivery times may vary depending on your location, order volume, courier availability, weather, and other circumstances outside our control.

Kim’s Grocer is not responsible for delays caused by third-party delivery providers or circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete delivery address. We may not be responsible for additional delivery costs resulting from an incorrect or incomplete address.

7. Perishable and Food Products

As Kim’s Grocer sells food and grocery products, customers should check product packaging and labels upon delivery.

For products with use-by or best-before dates, customers should follow the storage instructions provided on the product packaging.

Where applicable, customers should refrigerate or store products according to the manufacturer’s instructions immediately after receiving them.

If you receive a product that is damaged, spoiled, incorrectly supplied, or otherwise unsuitable, please contact us as soon as possible with details of the issue and, where appropriate, photographs of the product and packaging.

8. Returns, Refunds and Damaged Products

Because many of our products are food items, returns may be subject to food safety requirements.

If your order arrives damaged, incorrect, defective, or a product is not of acceptable quality, please contact us promptly at martinezkimnz@gmail.com.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate remedy.

We may request photographs, order details, or other information to help us assess your claim.

Nothing in these Terms & Conditions limits or excludes any rights you may have under applicable New Zealand consumer law.

9. Allergens and Product Information

Customers are responsible for reviewing product labels and ingredient information before consuming any food product.

Imported products may contain allergens or ingredients that are relevant to individual dietary requirements.

If you have a food allergy, intolerance, or specific dietary requirement, please check the product packaging and ingredient information carefully. If you are unsure about a product, contact Kim’s Grocer before purchasing or consuming it.

10. Website Use

You agree to use the Kim’s Grocer website for lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with the operation or security of the website.
• Copy, reproduce, or commercially exploit website content without permission.

We reserve the right to restrict or suspend access to the website where necessary.

11. Website Content

We make reasonable efforts to ensure that information on our website is accurate. However, we do not guarantee that all content will always be complete, current, or error-free.

Product availability, prices, descriptions, images, and other website information may be updated or changed without notice.

12. Intellectual Property

Unless otherwise stated, the content on the Kim’s Grocer website, including text, graphics, logos, photographs, and other materials, belongs to or is used by Kim’s Grocer with permission.

You may not reproduce, modify, distribute, or commercially use our website content without prior written permission.

13. Privacy

Kim’s Grocer may collect and use personal information required to process orders, arrange deliveries, respond to enquiries, and provide our services.

We will handle personal information in accordance with applicable New Zealand privacy laws and our Privacy Policy.

14. Limitation of Liability

To the extent permitted by law, Kim’s Grocer will not be responsible for losses arising from circumstances outside our reasonable control, including delivery delays, courier disruptions, website interruptions, or events beyond our control.

Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer rights or guarantees that cannot legally be excluded under applicable New Zealand law.

15. Changes to These Terms

Kim’s Grocer may update these Terms & Conditions from time to time to reflect changes to our business, website, products, or legal requirements.

The updated version will be posted on our website with the revised “Last Updated” date.

16. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Any disputes relating to these Terms & Conditions or your use of the Kim’s Grocer website will be subject to the applicable laws and courts of New Zealand.

17. Contact Us

If you have questions about these Terms & Conditions, an order, a product, or our services, please contact:

Kim’s Grocer
Carew, New Zealand
Email: martinezkimnz@gmail.com
Phone: +64 21 086 74910
Website: kimsgrocer.co.nz