All purchases are final. We do not accept returns or exchanges for change of mind, incorrect product selection, or other reasons unrelated to an issue with the product received.

Product Issues

We carefully check products before they are packed and shipped. If you receive a product that is expired, damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your order at martinezkimnz@gmail.com.

Please provide your order details and, where applicable, photos of the product and the issue so we can review it.

If the issue is confirmed, we will arrange an appropriate replacement for the affected product.

Change of Mind

We do not accept returns or exchanges if you change your mind about a purchase, order the wrong product, or simply no longer want the item.

Contact Us

If you have any questions about your order or our Return & Replacement Policy, please contact us at martinezkimnz@gmail.com.